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Frequently asked questions

Where do I pick up my rentals from?

To ensure that rentals are properly taken care of during transit, we currently do not allow clients to pickup or drop off rental items. Our company is full service- so once your reservation is fully paid for- we bring the items directly to your event and will also remove the items for you!

Do we need to make a deposit to reserve an item?

Yes, rental items are not reserved until the 50% non-refundable deposit has been paid. The remaining balance must be paid in full 2 weeks prior to date of your event.

How can I get help receiving a quote?

Rentals can be booked directly through our website- but if you do require some additional help, please feel free to send us an email or send us a message through our Contact Page. We are happy to help!

What if an item is damaged during the event?

If an item is damaged or missing, a replacement fee will be charged to the client.

What is considered a damaged item?

Any item that cannot be fully replaced or restored is considered damage.
Examples include:

  • broken or missing pieces

  • burns, permanent staining

  • rips/tears, etc.

Please call or email us for more details.

What if I don’t see an item I need?

Don’t see an item you’re looking for? Shoot us an email and we’ll see if we can get it for you or make a recommendation!

What areas do you service?

We are located in Midlands area of South Carolina.

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